Dealing with Difficult People

Dealing with Difficult People

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Some difficult people truly have a valid cause or complaint. The problem is...

Some difficult people truly have a valid cause or complaint. The problem is with their timing, their intensity or their methods. Any of these can create such ill-will that no one bothers to listen to the actual root of the complaint. Without good social or communication skills (on either side), the problem festers and rots. This Mastery Report explores working with difficult people through several Griggs Achievement original concepts.