QUALITY ANGLES and the Tantalus Complex
What is quality? This book offers a new perspective, presenting
Chapters devoted to the many aspects of quality in the workplace are interspersed with profiles of quality personified, in the lives and unique careers of twenty-five successful individuals. Chapter discussions cover such topics as empowerment, risk taking, setting and measuring quality standards, diversity, process and improvement, balance, and achievement. Also included is an overview of the "Tantalus" complex, the classic dilemma of wanting something badly, but being unable to get it. This book can make an important difference in how you perceive quality and what steps you take to achieve it. If you want to know why, "Good information and new perspectives will lead to quality products, services, and even lifestyles", this is a book you should read.